Posted in: readers and writing


Writing Professional Documents From a Reader-Centered Perspective

             

Some years ago, a company with a new odor-eliminating spray was trying to launch its product but not having much luck. The marketing campaign was great, as it showed people defeating unpleasant odors around their homes, but no one was buying. Then the company discovered something strange: people didn't think they needed an odor control spray because they had become acclimated to the odors of their own home! Those...
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